The Importance of Choosing the Right ERP Partner

One of the riskiest and most stressful times that any business inevitably goes through is the process of implementing an enterprise resource planning solution. Not only are you taking on an in-depth project, you’re also putting all your critical data into the hands of a company to take you there.

When searching for company to take your ERP project from idea to reality, you’re putting a lot of faith in this company to deliver on their promises. Knowing this, the line between success and failure often comes down to the partner you rely on—making this choice nearly as important as the software itself.

A few Team Members of Cloud 9 ERP Solutions this year at the Acumatica Summit 2020

About Cloud 9 ERP Solutions

At Cloud 9 ERP Solutions, we don’t like the term value-added reseller. Do we resell software from a top vendor in the business management software space? Yes. Do we add value? Our customers certainly think so. But we’re putting a lot more on the table than that.

After more than 30 years’ experience making business management software work for our clients, we never thought of ourselves as simply resellers—we thought of ourselves as partners. We still put our name on the line for every project and our best resources for each job.

From the early phases of the decision-making process to the implementation, training, and long-term support, our job and our mission is to be a true partner and a trusted resource. We want to be there for you long before an implementation project begins and be the first ones you call when you need help getting the most out of your software.

As a Gold Certified Acumatica Partner, we have a lot to prove and a lot more to lose—so when you turn to us, you are getting the experience, expertise, passion, and prideful work that you don’t find out of someone who’s simply a reseller.

With proven success configuring and implementing Acumatica Cloud ERP software, training users, and empowering business leaders in a variety of industries, Cloud 9 ERP Solutions is the implementation partner you need.

Northeast Acumatica User Group


Stamford, CT | Boston, MA | Atlanta, GA |Bangalore, IN

Our Core Values


Our reputation is our word and our word is our bond. While others overpromise, we overdeliver.


With more than 30 years in the business, it’s hard to say that we don’t have a passion for ERP.

Constant Learning

We live the student mentality, constantly working to stay on the cutting edge of the market so that we can help you get more out of each interaction.


When you work with us, you’re not simply getting a reseller. Our goal is to be there for you when you need us.


We believe in getting the job done right the first time.


Everyone may be amazing, but the combined efforts of our team are what really drive us forward. We work together to put you first.

Award-Winning and Gold Certified Acumatica Partner


Recognized as a Leading Acumatica Partner Every Year


Acumatica Hero Award

Acumatica MVP Award
Acumatica Tenacity Award
Acumatica CTO’s Special Award
Acumatica MVP Award
Partner Innovation Award
Customer Advocate Award
Acumatica MVP Award
Acumatica Partner Evangelist Award
Acumatica MVP Award
Acumatica MVP Award

Our Industry Expertise


Take control of your manufacturing landscape and put yourself in a state of flow with powerful ERP built for discrete manufacturing.

Wholesale / Distribution

Optimize your facilities, grow your margins, and compete more effectively with the right ERP solution put in place by the right partner.

Professional Services

Grow billings, gain visibility, deliver on your promises, and serve clients with ERP for professional services.


Connect the worlds of retail and distribution, sales tax and website management, warehouse management, logistics, and more in one place.

Field Service

Give your dispatchers and technicians the tools they need. Connect finances, service delivery, equipment management and more in an ERP solution built for Field Service.

Audio Visual & Security

From residential to commercial, Audio/Visual companies need a solution that makes them flexible enough to compete. As experts in ERP for the integration business, Cloud 9 can help.

Food & Beverage

Overcome the complexity, regulatory burden, and ever changing customer demand with a business management solution built to facilitate the food and beverage business.

Our Team

Gregg Mercede – CEO

Gregg Mercede is an experienced and results-focused executive equipped with more than 30 years of success in consulting, planning, developing, and implementing software and technology solutions to realize dramatic improvements in alignment with business objectives. Experience across technology platforms, software development and call center operations, in addition to business analysis, project management, and team leadership. Track record of achievement improving business processes, building alliances, strategic planning, and developing efficient business solutions through a global delivery model. Expertly utilize technology to advance business operations within diverse environments, as well as analyze requirements to formulate and execute customized solutions to achieve business objectives.

With an emphasis on building client relationships, Gregg  founded Cloud 9 ERP Solutions in 2013.

Samantha DeForge headshot. Director of Sales Cloud 9 ERP Solutions.

Samantha DeForge – Director of Sales

Samantha holds a Bachelor’s Degree with Honors in Information Systems and Business Administration. She started her career in a front line implementation role, implementing SAP Business One for several years. Today, Samantha leads the solutions and sales team at Cloud 9 ERP Solutions.

Amit Thakur headshot - PMP (Executive VP of Services) Cloud 9 ERP Solutions<br />

Amit Thakur – PMP (Executive VP of Services)

Amit is a seasoned ERP professional with a solid track record of successfully delivering more than 50 Acumatica and SAP ERP projects in multiple industries. He has MBA degree in Marketing, Masters in IT Management, and a Bachelors in Electronics & Telecommunications Engineering.

Justine Crowley, VP of Client Success Cloud 9 ERP Solutions

Justine Crowley – VP of Client Success

Justine leverages her extensive experience in client relationship management across diverse industries and her commitment to customer satisfaction.

With Honors in Social Psychology, BA, she empowers clients through deeper understanding, facilitating effective communication and tailored solutions. Her strategies prioritize genuine connections and effective outcomes, guiding Cloud 9 ERP Solutions’ Client Success Department to forge lasting partnerships built on trust and mutual success.

Robert McKinney(Controller)<br />
Financial and Non-Profit expert with Tech edge.

Robert McKinney – Controller

Financial and Non-Profit expert with Tech edge.

As a seasoned professional at the intersection of finance, non-profit management, and technology, Robert brings a wealth of expertise and a unique skill set to the table.

Holds a Bachelor of Science degree in Accounting with a minor in Computer Science from Lehigh University.

“We decided to move to Acumatica ERP in Jan 2015.  Our partner is Cloud 9 ERP Solutions and we have been very happy with them. They have walked us through the implementation process, dug in and found solutions when we needed to do something a little differently and gone to bat for us when we needed help. Overall, we couldn’t be happier with our move to Acumatica and working with Cloud 9 ERP Solutions.”

Chris Sanford

CIO, Classical Conversations

Choosing the right ERP Software can be a daunting task. Cloud 9 ERP Solutions can help.