The Importance of Choosing the Right ERP Partner

One of the riskiest and most stressful times that any business inevitably goes through is the process of implementing an enterprise resource planning solution. Not only are you taking on an in-depth project, you’re also putting all your critical data into the hands of a company to take you there.

When searching for company to take your ERP project from idea to reality, you’re putting a lot of faith in this company to deliver on their promises. Knowing this, the line between success and failure often comes down to the partner you rely on—making this choice nearly as important as the software itself.

Acumatica
A few Team Members of Cloud 9 ERP Solutions this year at the Acumatica Summit 2020

About Cloud 9 ERP Solutions

At Cloud 9 ERP Solutions, we don’t like the term value-added reseller. Do we resell software from a top vendor in the business management software space? Yes. Do we add value? Our customers certainly think so. But we’re putting a lot more on the table than that.

After more than 30 years’ experience making business management software work for our clients, we never thought of ourselves as simply resellers—we thought of ourselves as partners. We still put our name on the line for every project and our best resources for each job.

From the early phases of the decision-making process to the implementation, training, and long-term support, our job and our mission is to be a true partner and a trusted resource. We want to be there for you long before an implementation project begins and be the first ones you call when you need help getting the most out of your software.

As a Gold Certified Acumatica Partner, we have a lot to prove and a lot more to lose—so when you turn to us, you are getting the experience, expertise, passion, and prideful work that you don’t find out of someone who’s simply a reseller.

With proven success configuring and implementing Acumatica Cloud ERP software, training users, and empowering business leaders in a variety of industries, Cloud 9 ERP Solutions is the implementation partner you need.

Northeast Acumatica User Group

Locations

Stamford, CT | Boston, MA | Atlanta, GA |Bangalore, IN

Our Core Values

Honesty

Our reputation is our word and our word is our bond. While others overpromise, we overdeliver.

Passion

With more than 30 years in the business, it’s hard to say that we don’t have a passion for ERP.

Constant Learning

We live the student mentality, constantly working to stay on the cutting edge of the market so that we can help you get more out of each interaction.

Reliability

When you work with us, you’re not simply getting a reseller. Our goal is to be there for you when you need us.

Quality

We believe in getting the job done right the first time.

Teamwork

Everyone may be amazing, but the combined efforts of our team are what really drive us forward. We work together to put you first.

Award-Winning and Gold Certified Acumatica Partner

Awards

Recognized as a Leading Acumatica Partner Every Year

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2014

Acumatica Hero Award

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2018
Acumatica MVP Award
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2015
Acumatica Tenacity Award
Acumatica CTO’s Special Award
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2019
Acumatica MVP Award
Partner Innovation Award
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2016
Customer Advocate Award
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2020
Acumatica MVP Award
Acumatica Partner Evangelist Award
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2017
Acumatica MVP Award
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2021
Acumatica MVP Award

Our Industry Expertise

Manufacturing

Take control of your manufacturing landscape and put yourself in a state of flow with powerful ERP built for discrete manufacturing.

Wholesale / Distribution

Optimize your facilities, grow your margins, and compete more effectively with the right ERP solution put in place by the right partner.

Professional Services

Grow billings, gain visibility, deliver on your promises, and serve clients with ERP for professional services.

Ecommerce

Connect the worlds of retail and distribution, sales tax and website management, warehouse management, logistics, and more in one place.

Field Service

Give your dispatchers and technicians the tools they need. Connect finances, service delivery, equipment management and more in an ERP solution built for Field Service.

Audio Visual & Security

From residential to commercial, Audio/Visual companies need a solution that makes them flexible enough to compete. As experts in ERP for the integration business, Cloud 9 can help.

Food & Beverage

Overcome the complexity, regulatory burden, and ever changing customer demand with a business management solution built to facilitate the food and beverage business.

Our Team

Gregg Mercede – CEO

Gregg Mercede is an experienced and results-focused executive equipped with more than 30 years of success in consulting, planning, developing, and implementing software and technology solutions to realize dramatic improvements in alignment with business objectives. Experience across technology platforms, software development and call center operations, in addition to business analysis, project management, and team leadership. Track record of achievement improving business processes, building alliances, strategic planning, and developing efficient business solutions through a global delivery model. Expertly utilize technology to advance business operations within diverse environments, as well as analyze requirements to formulate and execute customized solutions to achieve business objectives.

Gregg completed his first Acumatica implementation in 2012 and founded Cloud 9 ERP Solutions in 2013.

Dan Vanacore – Director Sales and Marketing

Over 30 years’ experience in software sales, consulting and account management.

A dynamic, sales leader clearly focused on the customer experience. Dedicated to building long lasting relationships and delighting customers through the use of Acumatica Cloud ERP.

After spending many years in both private industries and enterprise software companies, I have a clear understanding of business needs/operations and the benefits and ROI a system like Acumatica Cloud ERP can bring to an organization.

Dan currently resides in Atlanta and manages all aspects of sales and marketing activities for Cloud 9 ERP Solutions. He enjoys his family time, outdoor activities, motorcycling, tennis and a great sense of humor.

Dan Relihan – Director of Services

Dan Relihan is a hands-on leader skilled in helping companies gain value and improve business processes through the application and implementation of technology. Dan is passionate about building and leading teams and managing projects. Results-oriented consulting manager with extensive experience driving all phases of diverse business / technology projects to achieve successful outcomes.

Dan is a fast-paced problem solver, able to identify and troubleshoot critical design and implementation issues and to lead, motivate and inspire teams to achieve optimal results. Strong communicator with the ability to lead and manage cross-functional project teams, including both business and technical resources, throughout complex projects, including full lifecycle ERP upgrades and implementations.

Dan has a track record of achievement both in a consulting capacity and in a corporate environment.  Dan has worked within services organizations for products owned by Infor, Oracle, and Plex Systems. In his role at Cloud 9 ERP Solutions, Dan oversees the Acumatica helpdesk support and implementation teams, building and deploying processes and methodologies that achieve excellent results for our clients.

“We decided to move to Acumatica ERP in Jan 2015.  Our partner is Cloud 9 ERP Solutions and we have been very happy with them. They have walked us through the implementation process, dug in and found solutions when we needed to do something a little differently and gone to bat for us when we needed help. Overall, we couldn’t be happier with our move to Acumatica and working with Cloud 9 ERP Solutions.”

Chris Sanford

CIO, Classical Conversations

Choosing the right ERP Software can be a daunting task. Cloud 9 ERP Solutions can help.