Retail-eCommerce Lead

(VP, Director, or Manager of Sales, eCommerce Director)

Acumatica Key Benefits For Retail- eCommerce Leaders

Meet revenue and margin goals while maintaining high customer retention and inventory accuracy levels.

For e-commerce and retail leaders, Acumatica offers a comprehensive suite of tools designed to enhance every aspect of online sales and operations. Leaders can streamline their processes by leveraging Acumatica’s powerful ERP capabilities, improve customer satisfaction, and drive sales growth. With embedded CRM, automated workflows, and real-time data insights, Acumatica empowers businesses to meet their revenue and margin goals while maintaining high levels of customer retention and inventory accuracy. This ensures that e-commerce directors can focus on strategic initiatives and operational efficiency, ultimately boosting overall profitability.

Process Automation

  • Automates fulfillment processes, reducing costs associated with shipping, taxes, and other fees that contribute to high cart abandonment rates.

CRM Integration

  • Enhances customer satisfaction by tracking buying history and preferences, providing a seamless and personalized shopping experience.

Profitability Monitoring

  • Captures full landed costs and marketplace fees, with dashboards and alerts to monitor profits and manage diverging costs effectively.

Inventory Management

  • Provides real-time tracking of inventory across multiple warehouses, ensuring accurate fulfillment and efficient stock replenishment.

Demand Forecasting

  • Utilizes dashboards and reports to analyze demand patterns, enabling precise forecasting and strategic planning based on sales history and future expectations.

Acumatica Dashboards

View key information at a glance with real-time dashboards customized by individual, role, or department.

ERP dashboards are a helpful tool for quickly displaying important data. With Acumatica ERP dashboards, you can keep track of current financial, operational, and organizational information, and analyze real-time trends and KPIs related to your job.

Acumatica general business edition dashboard computer screen


KPIs with Acumatica

Profit by Product/Region/Channel
Average Transaction Value
Online Sales vs. In-Store Sales
Website Conversion Rate
Shopping Cart Abandonment Rate
Customer Retention Rate (Churn Rate)
Returns/Refunds Rate (and reasons why)

Identifying and Addressing Your Pain Points:

Cart Abandonment Rates

Cart Abandonment Rates: eCommerce companies grapple with challenges posed by high cart abandonment rates, a major pain point in the competitive online market. Acumatica offers solutions by reducing fulfillment costs through automation and enhancing customer experience, addressing critical issues for merchants.

How Acumatica Can Help

  • Reduce fulfillment costs with process automation and efficiencies so merchants can minimize extra costs (shipping, taxes, other fees), which cause half of all cart abandonments.
  • Use CRM automation to track buyers without forcing an account creation, which causes 25% of all cart abandonments. Similarly, expedite the customer checkout process with auto-filled forms and frictionless buying processes.

Website Conversion Rates

Website Conversion Rates: eCommerce companies face challenges in optimizing website conversion rates. Overcoming issues like product availability, reliable shipment dates, and shipping options is crucial. Leveraging automation for item substitution and cross-selling/up-selling helps maintain customer engagement and boosts sales.

How Acumatica Can Help

  • Leverage item substitution and cross-sell / up-sell automation to keep customers engaged and eager to buy.
  • Provide immediate information on product availability, reliable shipment dates, and shipping options with bi-directional data flows between online marketplaces and back-end ERP systems.

Customer Retention Rates

Customer Retention Rates: eCommerce companies grapple with customer retention challenges, navigating issues like complaint resolution and streamlining return/exchange procedures. Balancing these aspects is pivotal for sustained success, demanding strategic solutions to enhance customer satisfaction and loyalty in a competitive marketplace.

How Acumatica Can Help

  • Impress site visitors with their buying history, preferences, and complaint resolution metrics via Acumatica’s embedded CRM modules for sales automation and case management.
  • Provide simplified return and exchange procedures with Acumatica’s RMA capabilities.

Inventory Accuracy (Fulfillment)

Inventory Accuracy (Fulfillment): eCommerce companies often grapple with inventory accuracy challenges, leading to fulfillment issues. Inaccurate stock levels, order discrepancies, and manual errors hinder efficiency, impacting customer satisfaction and overall operational success. Implementing robust inventory management systems is crucial to address these pain points.

How Acumatica Can Help

  • Track goods from order to receipt and put away across multiple warehouses and facilities with real-time inventory management.
  • Allocations and stock reserves keep inventory available for firm orders, and automated replenishment ensures low inventory SKUs are re-ordered promptly and efficiently.

Product/Order Profitability

Product/Order Profitability: eCommerce companies grapple with challenges like fluctuating marketplace fees, intricate product/order profitability analyses, and the complexities of inventory item costing. Navigating these intricacies demands strategic finesse to enhance overall business profitability and sustainability.

How Acumatica Can Help

  • Capture full landed costs and marketplace selling fees are captured in Acumatica, along with multiple options for inventory item costing. Use dashboards and alert triggers to monitor profits and diverging costs.

Discover the Benefits of Choosing Acumatica by Cloud 9 ERP Solutions

Acumatica, implemented by Cloud 9 ERP Solutions, is a scalable cloud-based ERP solution. It integrates easily with existing systems, providing real-time visibility and automation across business processes. This enhances decision-making, streamlines operations, and reduces IT costs. Employees can work productively from anywhere with a user-friendly interface and mobile capabilities. Acumatica’s industry-specific solutions ensure a tailored fit for diverse business needs. Cloud 9 ERP Solutions offers robust support, ensuring continuous improvement and customer satisfaction, making us a dependable partner for long-term success.

Built by Acumatica, Delivered by a Top Partner

Though many companies claim to work with manufacturing firms, it’s all about finding the one who can deliver for your specific business needs. Few solutions exist today that can handle both the financial, process, and inventory management needs of companies like yours, and even fewer partners know how to deliver such a solution.

At Cloud 9 ERP Solutions, a Gold Certified Acumatica Partner, we have worked with companies like yours to configure and deliver Acumatica Cloud ERP, a product ready and able to handle your challenges.

Get to know more about how we workwho we’ve helped, and why we’ve been a leader in the business for nearly three decades by contacting us for a free consultation.

Acumatica MVP

Choosing the Right ERP Software Can Be a Daunting Task. Cloud 9 ERP Solutions Can Help.

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Functionality That Empowers Your Business

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Mid-Sized Manufacturer Gains 400% Productivity, Creates Powerful Integrated System with Acumatica

Panova Company logo


Mid-Sized Manufacturer Gains 400% Productivity, Creates Powerful Integrated System with Acumatica

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"We chose Cloud 9 ERP Solutions for their decades of experience implementing and supporting business management software. We knew we wanted Acumatica Cloud ERP, and we sought out a strong and highly-knowledgeable partner to successfully migrate us from QuickBooks. We are a dermatology practice that uses skin care technology that provides the most effective solution for skin care needs. We needed an integrated Financials and Point of Sale system that would allow for seamless operation for our medical billing and cosmetic product sales. Cloud 9 ERP Solutions clearly demonstrated they could accomplish both very effectively. Cloud 9 ERP Solutions took their time to understand our specific business needs and provided a solution that we will be able to use for many years to come."

Chris Mijares

CFO, Skin And Cancer Institute

"The partner that immediately came to mind was Cloud 9 ERP Solutions. Relationships are important to us at Panova and Cloud 9 ERP Solutions has a very strong relationship with Acumatica. We wanted a partner who was 100% committed to the ecosystem. Cloud 9 ERP Solutions puts out great content, and comes across as a leader; a champion of Acumatica. We invest in Acumatica continuously as we would a team member, to ensure we get the most benefit and value from the solution. Looking at an integration platform, like Acumatica, invites leaders to a paradigm shift to see a new and exciting future. Acumatica presents a huge opportunity for companies in the manufacturing space to streamline their operations.”

Ehren A. Dimitry

President & CEO, Panova

"Our search for a new ERP included several solutions, one being Acumatica. Presented by their partner Cloud 9 ERP Solutions, we were educated on the platform as well as the prime food service platform. It was obvious from the first few meetings that this was the correct choice for us. Cloud 9 ERP Solutions listened to our requests and concerns and was able to address all of them. We’re looking forward to a long partnership with Acumatica and Cloud 9 ERP Solutions!”

Angela DeVirgilio

Sales/Marketing, Accardi Foods

"We just kicked-off our ERP implementation project and couldn’t be happier about the stellar support that Cloud 9 ERP Solutions is providing. We selected Cloud 9 ERP Solutions as our partner because our evaluation process revealed that they would provide the expert guidance and collaborative consulting that we needed. They are certainly delivering as expected, but in addition, we’ve seen a level of energy and passion from their project managers that is reinforcing our confidence in our choice."

Melody Moccia

Director of Administration, Emery Winslow Scale Company

"We decided to move forward with Acumatica in April of 2017. We are more than satisfied with our partner Cloud 9 ERP Solutions. Gregg and his team have demonstrated a level of professionalism and patience during the implementation process that was second to none. We see great efficiencies compared to our previous ERP, Everest. We look forward to continuing the growth of our company with Cloud 9 ERP Solutions by our side."


Rey Pena

President, Supermarket Source

“Cloud 9 ERP Solutions has taken our Acumatica usage to another level since partnering with them in 2015. Their response, communication, and knowledge of all modules and many 3rd party add-ons has significantly opened the door to the power of Acumatica beyond our day to day surface-level processes. Cloud 9 ERP Solutions is helping us use Acumatica to its fullest!”


Kelly Burns

COO, M3 Technology Group

“We decided to move to Acumatica ERP in Jan 2015. Our partner is Cloud 9 ERP Solutions and we have been very happy with them. They have walked us through the implementation process, dug in and found solutions when we needed to do something a little differently and gone to bat for us when we needed help. Overall, we couldn’t be happier with our move to Acumatica and working with Cloud 9 ERP Solutions.”

Chris Sanford

CIO, Classical Conversations

“The team at Cloud 9 ERP Solutions always responds quickly to our support requests. Most of our issues are resolved within a day or two.”

Troy Maas

CEO / Owner, Kully Supply, Inc.

Discover How Cloud 9 ERP Solutions Can Transform Your Business

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